At Waylon Smith, we want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work.

1. Your 30-Day Right of Withdrawal

You have **30 days from the date you receive your order** to return it for any reason — no explanation needed. This is longer than the 14-day minimum required by EU law.

To be eligible for a return, your item must be:

• Unworn, unused, and in the same condition you received it
• In its original packaging, including the case and any accessories
• Accompanied by proof of purchase (order number or confirmation email)

2. How to Start a Return

• Email us at support@waylonsmith.com with your order number and the reason for return (helps us improve, though not required).
• We will confirm your return and provide instructions for sending the item back to our warehouse.
• Pack the item securely in its original packaging.
• Ship the item back to the address we provide.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds are issued to your original payment method within 14 days of us receiving the returned item.
• Original shipping costs (where applicable) are non-refundable, except where the return is due to a defect or an error on our part.

4. Return Shipping Costs

As Waylon Smith covers shipping costs on original orders, return shipping cost responsibility will be confirmed at the time you initiate your return via support@waylonsmith.com.

5. Exchanges

If you'd like a different model or colour, the simplest route is to return your original item for a refund and place a new order. Contact support@waylonsmith.com if you'd like help coordinating this.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery at support@waylonsmith.com with your order number and photos of the issue. We will arrange a free return, replacement, or refund at no cost to you.

7. Warranty Claims (Beyond 30 Days)

All Waylon Smith products carry a 2-year statutory conformity guarantee. If a defect appears after the 30-day return window but within 2 years of purchase, contact support@waylonsmith.com to start a warranty claim. This guarantee does not cover damage from normal wear and tear, accidents, or misuse.

8. Non-Returnable Items

For hygiene reasons, items showing clear signs of wear, or items missing original packaging/accessories, may not be eligible for a full refund. We assess these on a case-by-case basis.

9. Contact Us

Questions about your return? Reach our customer service team, available daily from 9:00 AM to 8:00 PM:

Email: support@waylonsmith.com

Waylon Smith VOF, Swingdreef 38, 3845BW Harderwijk, The Netherlands