1. Shipping Costs

Waylon Smith is pleased to offer free shipping on all orders shipped within [insert countries/regions served, e.g. "the Netherlands and the European Union"].

2. Processing Time

Orders are processed and shipped from our own warehouse within [insert number, e.g. "1–2 business days"] of being placed, excluding weekends and public holidays.

3. Delivery Times

Estimated delivery times after dispatch:

• Region Estimated delivery time
• The Netherlands [insert, e.g. "1–2 business days"]
• Rest of the EU [insert, e.g. "3–5 business days"]
• Rest of the world [insert, if applicable]

Delivery times are estimates and not guaranteed; occasional delays may occur due to carrier or customs issues beyond our control.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

5. Customs and Import Duties (Non-EU Orders)

For orders shipped outside the European Union, the recipient may be responsible for import duties, customs fees, or taxes imposed by the destination country. These charges are not included in the order total and are the customer's responsibility.

6. Incorrect Addresses

Please ensure your shipping address is correct at checkout. Waylon Smith is not responsible for delays or non-delivery resulting from an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, which may incur an additional shipping charge.

7. Lost or Damaged Packages

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at support@waylonsmith.com with your order number so we can investigate and resolve the issue, including a replacement or refund where appropriate.

8. Contact Us

Questions about shipping? Reach us daily from 9:00 AM to 8:00 PM:

Email: support@waylonsmith.com

Waylon Smith VOF, Swingdreef 38, 3845BW Harderwijk, The Netherlands